2089491 - Reverse Proxy feature

• What is the Reverse Proxy?
• How to request the Reverse Proxy on my instance?

SAP SuccessFactors HCM suite

What is the Reverse Proxy?

Currently we access URL provided by SuccessFactors to access the company instance. The URL is based on the datacenter your instance is located on. For example, if your instance is in DC4 the URL to access your SuccessFactors instance is https://performancemanager4.successfactors.com/.

But some customers want to access their instance through a customized URL, for example https://successfactors.mycompany.com/, via Reverse Proxy servers implemented on their Corporate Network end.
In such cases, customers should get the Reverse Proxy feature enabled in SuccessFactors provisioning. This is to ensure that their users don't run into issues while accessing any SuccessFactors links or features which are using the default datacenter URL (e.g. SF email deeplinks).

Important Note-> Accessing SuccessFactors with customized URL using Reverse Proxy servers is an entirely customer network end implementation. This is not a SuccessFactors feature and is entirely out of scope for technical support (how-to questions or any issue troubleshooting).There is no feature available at present on the SuccessFactors product end to implement customized URL for any customer instance.

How to request the Reverse Proxy on my instance?

In order for SuccessFactors to support this use case the configuration "Reverse Proxy Url Prefix" in provisioning would need to be configured. Any functions within SuccessFactors that generates an absolute URL (i.e: an URL that includes domain and path https://domain/path) or any SSO trust and endpoint configuration has to respect this configuration when generating the link or setting up SSO trust.

• One function of SuccessFactors is sending email to user with links to access their form. When generating the link for the use the application logic has to use the configured "Reverse Proxy Url Prefix" to build the absolute URL link.
• Another part of SuccessFactors is using SSO to integrate with other Service Provider (i.e. LMS, WFA...). If the endpoint configuration is not set up with the correct domain the integration might have unexpected behavior.

Only Implementation Partners and Product Support have access to Provisioning. If you don't have an Implementation Partner and need to make the required update in provisioning, please open an case with Technical Support providing the below information:

• Company ID:
• Datacenter:
• Reverse Proxy URL:

Note: Reverse Proxy configuration will apply to all modules. 

Deprecation of Reverse Proxy Feature in Provisioning:

The reverse proxy feature in Provisioning will reach end of development and support on June 2, 2025 and be deleted on November 21, 2025.

The reverse proxy feature is being deprecated due to inconsistent behavior across SuccessFactors tenants and its limited use for the purpose of providing domain consistency across applications.

For more details, please refer release guide Deprecation of Reverse Proxy Feature in Provisioning

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