2089544 - Why Approval Notification Goes to Multiple Approvers for an Expense Report

When an expense report is created and submitted by user A on behalf of user B, you wonder why an approval notification is sent to both user A and User B's manager.

1. Go to the Cockpit work center.
2. Click on the link All Expense reports.
3. In the Expense Report ID field open the Expense Report XXX.
4. Click on Show Approval Details.

You see the Approval Details table show managers of User A and User B.

User B is assigned to the Reporting Line Unit XYZ. This Reporting Line Unit XYZ has two managers assigned and hence the approval notification is sent to both managers.

You have to remove the other manager of the Reporting Line Unit XYZ.

In other words you have to replicate the Reporting Line Unit XYZ with a proper manager.

KBA , SRD-FIN-ERM , Travel and Expense Management , How To

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