SAP Knowledge Base Article - Public

2090216 - SCR Form: XML Software Change Requests - SAP SuccessFactors


  • This KB article outlines options available to have custom xml changes applied to existing programs, templates, and data models
  • What changes are handled by Partners or Professional Services?
  • What changes are handled by regular support incidents and are charges incurred?
  • Are there changes a customer can do on their own?


  • SAP SuccessFactors Calibration
  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors Goal Management
  • SAP SuccessFactors Employee Profile
  • SAP SuccessFactors Succession
  • SAP SuccessFactors Onboarding
  • SAP SuccessFactors 360 Multi Rater
  • SAP SuccessFactors Learning Management
  • SAP SuccessFactors Recruiting Marketing
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Platform


Software Change Requests (SCR) Per Product

Please refer to the following pages if your change is in one of these modules.

Professional Services

  • SAP Professional Services is the team to engage on large projects, module implementation, new implementations etc.
  • To engage with professional services please speak with your Sales Account Manager. 


  • Basic year-over-year changes and custom xml changes you cannot complete via Admin Tools are delivered via our extensive global SAP Partner Network
  • Partners are engaged when there is a change that is:
  1. Creating something net new
  2. A change to existing logic, permissions, fields etc. in existing process or program
  3. Adding functionality that was not previously part of your program/process
  4. Optional changes a customer does not need, but desires
  5. Multiple changes to multiple templates and programs
  6. Program integrations
  7. New go live implementations

Partners can deliver the following types of changes:

  • All XML level changes system wide in all modules
  • Evaluating current programs for design optimization
  • Creation of new system fields, and associated permissions
  • Creation of new system filter fields to be used throughout the application
  • 3-tier custom language changes (Customers can perform these changes too by using the Manage Language Feature)
  • Creation of new workflows and the associated user permissions within forms and programs not supported via Admin Tools
  • Creating new PM v11 templates (PM v11 changes no longer supported via regular support)
  • Creating or editing PMv12 templates not supported via admin tools
  • Goal plan changes not supported via admin tools
  • Creating or editing requisitions not supported via admin tools

Please reach out to our Partners today to engage with an expert.

Engaging a partner directly:

  • Visit our Partner Listings page
  • Click the "SAP Services Partners" sub-tab
  • From the list, click on the Partner name you'd like to work with to be taken to their site
  • Partners can provide quotes and estimates based on your needs

Note: Do not call the SAP 800 number as that will just direct you back to support.

What Can We Change Ourselves?

  • To understand what you can change yourself via Admin Tools, download the latest version of your Admin Guide: Admin Guides - Administer your programs via self-service 
  • Over the years we have invested heavily in Admin Tools and Manage Templates capabilities so administrators can make use of self-service programs.  
  • Also refer to online articles relevant to your modules: Online Change Consultant


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CCOR form (new).docx