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2091037 - Cannot create a new promotion job after patching 4.0 to 4.1


After upgrade from BI 4.0 SP5 Patch12 to 4.1 SP3 Patch2, we cannot create a new promotion job

  • Clicking on promotion management works, but creating a new job fails with "Error 500 when trying to create a new promotion job in Promotion Management"
  • Issue occurs on a distributed BI 4.1 environment after patching.
  • Ensured that all firewall rules are allowed to accept all ports and request ports used by the BI Platform servers and Web appliction servers (Tomcat).
  • If the Adaptive Processing server (APS) is split with only the LCM service, it does not seem to start either.
  • An error similar to below is thrown when you click on Promotion Management > Settings > CTS .  End to end traces collected for the workflow also show the following error as seen in the CMC logs:

com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS CMSHOSTNAME:6400 and cluster @CLUSTERNAME with kind pjs and service LCMServiceOCA. All such servers could be down or disabled by the administrator. (FWM 01014)
 at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(
 at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(
 at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(
 at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClient.init(
 at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClient.<init>(
 at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClientFactory.makeOCCA(



SAP BI Platform 4.1 with Service Packs or patches.
Any supported operating systems


SAP BusinessObjects Business Intelligence platform 4.0


Promotion management LCM BI 4.0 4.1 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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