Symptom
After upgrade from BI 4.0 SP5 Patch12 to 4.1 SP3 Patch2, we cannot create a new promotion job
- Clicking on promotion management works, but creating a new job fails with "Error 500 when trying to create a new promotion job in Promotion Management"
- Issue occurs on a distributed BI 4.1 environment after patching.
- Ensured that all firewall rules are allowed to accept all ports and request ports used by the BI Platform servers and Web appliction servers (Tomcat).
- If the Adaptive Processing server (APS) is split with only the LCM service, it does not seem to start either.
- An error similar to below is thrown when you click on Promotion Management > Settings > CTS . End to end traces collected for the workflow also show the following error as seen in the CMC logs:
com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$AllServicesDown: Unable to find servers in CMS CMSHOSTNAME:6400 and cluster @CLUSTERNAME with kind pjs and service LCMServiceOCA. All such servers could be down or disabled by the administrator. (FWM 01014)
at com.crystaldecisions.enterprise.ocaframework.ServerController.redirectServer(ServerController.java:664)
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.redirectServer(ServiceMgr.java:959)
...
at com.crystaldecisions.enterprise.ocaframework.ServiceMgr.getManagedService(ServiceMgr.java:1)
at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClient.init(LCMServiceOCAClient.java:149)
at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClient.<init>(LCMServiceOCAClient.java:113)
at com.businessobjects.lcm.service.oca.sdk.LCMServiceOCAClientFactory.makeOCCA(LCMServiceOCAClientFactory.java:40)
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Environment
SAP BI Platform 4.1 with Service Packs or patches.
Any supported operating systems
Product
Keywords
Promotion management LCM BI 4.0 4.1 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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