SAP Knowledge Base Article - Public

2091434 - Fields not showing in dropdown when trying to add to Live Profile User Information Portlet in Configure People Profile


Standard/Userinfo Element is not displaying in dropdown list when trying to add to Live Profile portlet in Configure People Profile.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Configure People Profile;
  2. Click in Live Profile User Information block;
  3. Click "Add field";
  4. Go tohrough the list and see there is a missing standard/user information element that is enabled in BCUI/Succession Data Model



The field is not included in "sysAllUserDirectorySetting" template in BCUI/Succession Data Model


Ensure that the standard/userinfo element which is defined in the Data Model is also included in the “sysAllUserDirectorySetting” template as per below example:


Via BCUI, kindly follow the steps below:

  1. Open "Manage Business Configuration";
  2. Expand "Employee Profile" section;
  3. Expand "View Template";
  4. Select "sysUserDirectorySetting";
  5. Edit the "sysAllUserDirectorySetting" in "Edit";
  6. Add the concerning field;
  7. Hit "Done" and "Save".

See Also

2420282 - User Data File (UDF) | How to control the fields visibility and their order


Field, Live Profile User Information, Missing, Dropdown, Userinfo-element, Standard-element, sysUserDirectorySetting, Configure People Profile, BCUI, Cannot add, Add Field, Live Profile Block, Live Profile Portlet, sysAllUserDirectorySetting, User Directory Setting(Entire Ordered List) , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-EP-BCI , BCUI & Data Model (XML) Configuration , LOD-SF-EP-CPP , Configure People Profile , Problem


SAP SuccessFactors HXM Suite all versions