Symptom
Environment
SAP SuccessFactors HXM Suite
Resolution
The User import has some options that allow the customer to decide the behavior of the User Import. Some options might impact if users can be imported or not:
- Validate Manager and HR fields
If this option is enabled, existing employees with invalid Manager or HR can’t be imported. Please see User Import Validations for more detail.
- Process Inactive Employees
If this option is enabled, existing inactive employees will be updated. Otherwise, existing inactive employees will not be updated.
Please note that the Matrix Manager, Second Manager, and Custom Manager fields of inactive users will not be updated as they are not supported at this time.
User Import Validation
These are the validations that the system will do when you use the “Validate Import File” option.
- Required Field Check
For external users, the required fields are userID and username. For internal user, the required fields include the userID, username and the elements marked as required in the XML of the instance. If even one required field is missing, the user can’t be imported.
- Field Length Check
Below are the field length definitions used in this validation. If the field length exceeds this definition, the user can’t be imported.
Field Name |
Max Length |
Users_Info fields |
256 |
|
100 |
FIRSTNAME |
128 |
LASTNAME |
128 |
MI |
128 |
NICKNAME |
128 |
SUFFIX |
128 |
SALUTATION |
128 |
GENDER |
1 or NO_GENDER |
MANAGER |
100 |
HR |
100 |
DEPARTMENT |
128 |
DIVISION |
128 |
LOCATION |
128 |
TIMEZONE |
64 |
PASSWORD |
128 |
JOBCODE |
128 |
DEFAULTLOCALE |
32 |
- User Name Check
User name can’t be duplicated.
- User Status Check
Purged user can’t be imported.
- User License Management
If user license management is enabled, the users that exceed total seats can’t be imported.
- Manager Cycle
If there is manager cycle, the user can’t be imported.
- Invalid Manager
For existing user, if the manager of the user is invalid, this user can’t be imported.
- Invalid HR
For existing user, if the HR of the user is invalid, this user can’t be imported.
- Invalid Matrix Manager
If matrix manager is invalid, the user can be imported, but matrix manager, custom manager, second manager and proxy can’t be imported.
- Invalid Custom Manager
If custom manager is invalid, the user can be imported, but custom manager, second manager and proxy can’t be imported.
- Invalid Second Manager
If second manager is invalid, the user can be imported, but second manager and proxy can’t be imported.
- Second Manager Cycle
If there is second manager cycle, the user can be imported, but second manager and proxy can’t be imported.
- Invalid Proxy
If proxy is invalid, the user can be imported, but proxy can’t be imported.
Keywords
user, import, feature, employee, import , KBA , sf import , sf platform , LOD-SF-PLT , Platform Foundational Capabilities , How To