SAP Knowledge Base Article - Public

2092823 - External guest licensing notifications - SAP Jam


  • SAP Jam administrators are receiving an email notice which states
  • "Your company is using 100% of your licensed external guest user accounts. To obtain more licenses, please contact your account representative."


SAP Jam Collaboration


  • For customers having SAP Jam Advanced Plus edition &  SAP Jam Enterprise edition, the default allowance is 100 external user accounts.
  • If any customers have legitimately exceeded their allotment of external guest user licenses, they need to contact their sales rep to increase their licenses. There is no way to stop the emails; they go out daily as long as they aren't in compliance with their licensing. The other thing they can do is review their current external guest users and see if any can be disabled.

See Also

Overview of external user administration


SAP Jam external user license, External guest licensing notification , KBA , LOD-SF-JAM-PRV , Provisioning Changes , LOD-SF-JAM-EML , Email Notification Issues , LOD-SF-JAM-EXT , External User Issues , How To


SAP Jam Collaboration all versions