2093325 - Time-Off: Troubleshooting Accrual Issues - Employee Central

• This article discusses how to further troubleshoot Accrual issues.
   
• We ran the Accruals Calendar job via Admin Tools > Manage Time Off Calendars, but some/all of the employees of that Time Account Type did not get their accruals for the period set in the Accruals Calendar job.

• SAP SuccessFactors Employee Central

• It is possible to re-run an Accrual Calendar job at any point, but creating a new Accruals Calendar run via Admin Tools > Manage Time Off Calendars. The system will not add more accruals to employees who already have accrued time off for the date period specified in the Accruals Calendar job will not receive more accrued time, only users who have not accrued time for that date period will be updated.
   
• Ensure that the start and end date of the accrual period is exactly the same as the previous job you had run. Then also ensure that only 1 Time Account Type per accrual job is set (do not have multiple Time Account Types in 1 Calendar Run job). As of b1402, you will only be able to run 1 accrual job per Time Account Type (so you will need multiple accrual jobs if you have multiple Time Account Types).
   
• Reasons why certain employees did not get their accruals after the Accruals Calendar job has completed -:

1) You have configured Accruals based on Seniority – you need to check and ensure the affected users Employment Information data that is used to calculate Seniority is actually defined for that employee. If the value is missing from the employees Employee Central data, then their accrual will fail to calculate.

2) Incorrectly configured Seniority Lookup table - Verify that the Seniority Lookup Table has its ranges set correctly. Each Seniority Lookup Table that you use should have 1 record with a “Seniority From” value of 0 and one with “Seniority To” value of 99 (the range must add up from 0 to 99). If the table does not have an ending value of 99 then there will be errors when calculating accruals for employees who’s accruals are calculated using that lookup table. An example of a correctly configured accrual lookup is shown below -:

• As of the b1402 release, you will also be able to use “Simulation” mode to simulate accruals, so further troubleshooting can be performed. Simulation mode will run the accruals and provide a status report once the job completes, but the accruals will not be saved against employees Time Account.
   
• Further troubleshooting information regarding accruals can be found in the Time Off Handbook. If you do not have a copy of this guide book, please download for the mentioned URL or reach out to Product Support by creating a Support case, and requesting the latest version.

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