SAP Knowledge Base Article - Preview

2093432 - Directory searches with special accent letters (characters) don't return correct values


You use special accent characters like Scandinavian (like Ö), French (like Ç), Spanish (like Ñ), etc, don't return hits in the CDT directory search.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0 and up


SAP Contact Center, on-premise edition 7.0


Accent, search, CDT search, Scandinavian, special characters, directory , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.