You use special accent characters like Scandinavian (like Ö), French (like Ç), Spanish (like Ñ), etc, don't return hits in the CDT directory search.
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SAP Contact Center 7.0 and up
SAP Contact Center, on-premise edition 7.0
Accent, search, CDT search, Scandinavian, special characters, directory , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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