SAP Knowledge Base Article - Public

2093492 - Unable to Synchronize the Recurring Appointment from your MS Outlook to SAP Cloud for Customer system


You are not able to synchronize a recurring appointment from your MS Outlook to SAP Cloud for Customer system.


SAP Cloud for Customer and MS Outlook

Reproducing the Issue

  1. Go to the MS Outlook client.
  2. Login to the SAP Cloud for Customer Outlook Add-in.
  3. Open any Recurrence Appointment.

Here there is no option to Add Appointment on the top left hand side of the screen.


It is not possible to synchronize a recurrence appointment from MS Outlook to SAP Cloud for Customer system.


This is the designed system behavior and functionality of synchronizing recurrence appointments is not available.


KBA , outlook addin , recurring appointment , client side addin , LOD-CRM-GW-OUT , Outlook , How To


SAP Cloud for Customer add-ins all versions