SAP Knowledge Base Article - Preview

2093494 - CRM IC: New Session button missing on the communication toolbar in CRM IC WebClient

Symptom

You want to use multisessioning scenario but the new session button is missing in the toolbar


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Environment

  • SAP enhancement package 1 for SAP CRM 7.0
  • SAP enhancement package 2 for SAP CRM 7.0
  • SAP enhancement package 3 for SAP CRM 7.0
  • SAP enhancement package 4 for SAP CRM 7.0

Business function IC and Communication-Enabled Business Processes (CRM_IC_CEBP) is active

Product

SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0 ; SAP enhancement package 4 for SAP CRM 7.0

Keywords

new session, IC toolbar, toolbar button, New Session tab , KBA , CRM-IC-MUL , Multi-Sessioning IC , CRM-IC-FRW , Framework , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-TEL , Telephony Integration , How To

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