2097237 - Usage of IE11 for CRM Interaction Center

IC agents want run the CRM Interaction Center Webclient using browser version Internet Explorer version 11. Several errors have been observed, for example

• when pressing END the account information is not cleared from the context area
• the height of the context area header is too small
• dialpad does not work
• problems with broadcasting, scratch pad, end button, alerts
• formatting issues

In JavaScript debugging (for example using F12 - developer toolbar), you see Object doesn't support property or method 'attachEvent'

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CRM Interaction Center using Internet Explorer 11 in CRM 7.0 and related enhancement packages.

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package 3 for SAP CRM 7.0

Verwendung Kompatibilität Fehler beenden , KBA , compatability , button , ie11 , internet explorer , context area , browser , compatibility , scratch pad , broadcasting , end , dialpad , CRM-IC-FRW , Framework , CA-WUI-UI , User Interface , CRM-IC-CHA-EMA , E-Mail Integration , CRM-BF-ML , Email Management , CRM-IC-CHA , Communication Channels , CRM-IC-ABO , Transaction Launcher , CRM-IC-ALT , Alerts , CRM-IC-BRO , Broadcast Messaging , CRM-IC-SCP , Scratch Pad , CRM-IC , Interaction Center WebClient , Problem