SAP Knowledge Base Article - Public

2097351 - The Intercompany Sales Order and Intercompany Project is not created.

Symptom

The Intercompany Sales Order  and Intercompany Project is not getting created. However you can see the intercompany relevant Purchase Order is Sent to Supplier.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Project Management work center.
  2. Go to Projects view.
  3. Search for ABC (ABC is the Project's ID). 
  4. Navigate to Products tab.
  5. Navigate to Purchase Orders subtab.
  6. Open the related Purchase Order.
  7. Navigate to the Purchase Order's Document Flow tab.

Here you can see the Intercompany Sales Order and Intercompany Project are not created via B2B communication.

However you can see the intercompany relevant Purchase Order is Sent to Supplier.

Cause

Cause 1:

There is no output channel maintained as Electronic Data Exchange (EDX) for both Account and Supplier in respective master data.

Cause 2:

As the buying and selling company both are setup in the same system hence the purchase order output history should be always sent by XML then only the system creates the Intercompany Sales Order and Intercompany Project is not created via B2B communication. If the output history is sent by Printer, E-mail, Fax etc then the system will fail to create the Intercompany Sales Order and Intercompany Project are not created via B2B communication. You Can Also Edit Output Settings for Create Purchase Order and this was XML. Ensure that the settings are not changed to Printer or Email or Fax manually in the purchase order.

Resolution

Resolution for Cause 1: 

To ensure that Sales Order Confirmations and Customer Invoices will be sent via Internal EDX (XML communication) to Purchasing Company and purchasing orders will be sent via Internal EDX (XML communication) to Supplying Company kindly follow the below steps.

Account:

  1. Go to the Business Partner Data work center..
  2. Choose the Accounts view
  3. Search and Choose the Purchasing company 1111(where 1111 is the Purchasing company)
  4. Choose Edit button
  5. Go to Communication -> Collaboration
  6. Here choose the  Business Documents Sales Order Confirmation and Customer Invoice / Credit Memo mark the Output Channel as Internal EDX.

Supplier:

  1. Go to the Business Partner Data work center.
  2. Choose the Supplier view
  3. Search and Choose the Supplying company 1111.
  4. Choose Edit button
  5. Go to Communication -> Collaboration
  6. Here choose the  Business Documents Purchase Orders and mark the Output Channel as Internal EDX.

Resolution for Cause 2: 

The system is working as designed.

Keywords

Intercompany; Sales Order; Project; Purchase Order; B2B; Output Channel; EDX; Account; Supplier; XML; Printer; Fax , KBA , intercompany sales order , AP-PRO , Project Processing , How To

Product

SAP Business ByDesign all versions