2097887 - When launching learning content, the user is receiving the error " alt=Successfactors" and "Launch Error"

Launching content from an icontent.do url displays error:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Upload the learning content into iContent server >
2. Create a content object which launch method URL is pointing to this content
   • Example URL: /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/folder/test.html
3. Create an item and add this content object to this item >
4. Assign the item to the user >
5. Launch the content and face the error.

The URL prefix from the deployment location has not been set correctly, OR, the Learning and iContent SFTP server belongs to different DCs.

Please check the instructions from KBAs 2416189  and 2396085 to confirm that you are using the correct SFTP URL prefix.

In case the URL is the correct one and you are still facing the error, open up a Support ticket to validate the iContent internal configuration file.

• 2416189 - How to setup and use iContent with SuccessFactors Learning - SAP for Me
• 2396085 - iContent launch URL prefix for each datacenter to be used in deployment location - SAP for Me

SuccessFactors, learning, launch error, alt, learning content, icontent, alt="Successfactors", deployment location, pcm, setup , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS , Learning Management System , Problem