2097887 - Receive"alt=Successfactors" and "Launch Error" when launching content

Launching content from an icontent.do url displays error:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Learning

1. Load content onto your iContent server.
2. Build a content object which launch method url is pointing to this content:
   Example url:
   /learning/user/onlineaccess/icontent.do?Course=CUSTOM&url=/self-managed/folder/test.html
3. Create an item and add this content object.
4. Assign this item to a user
5. log in to the user and launch the item.

The URL prefix from the deployment location has not been set correctly.

OR

for before 2018: iContent was not fully setup.

• Although the content was on the iContent server, there are settings in LMS that need to be added:
  System Admin > Configuration > System Configuration > ICONTENT
• Settings that caused issue:
  #Default configuration - Production
  enabled=false
  ## iContent account configuration
• To use iContent, you need to enable this configuration.

       OR

LMS and iContent SFTP server belongs to different DCs

There can be 3 scenarios on what the resolution is.

Scenario 1 - URL prefix issues

Please check the instructions from KBAs 2396085 and 2416189

Scenario 2 - iContent setup in 2018 or after

System Admin > Configuration > System Configuration > ICONTENT is no longer used. Please open up a Support case to validate the iContent internal configuration file to then engage the Operations team.

Scenario 3 - iContent setup prior to 2018:

Configure iContent settings in System Admin > Configuration > System Configuration > ICONTENT

This information should have been provided to you by iContent team.
Example:

#Default configuration - Production
enabled=true
## iContent account configuration

iContentAccountDeterminationCriteria=REFERER,URL,DEFAULT
SessionServiceURL=https://icontent-entitlement.lms.hr.cloud.sap/session/getSession
iContentAccountId=CompanyID
iContentAccountPrivateCertificateBase64=encryptedstring
iContentAccountName=Plateau iContent Backoffice Web Application
iContentAccountContactName=Content Services
iContentAccountContactEmailAddress=
ValidateLaunchUrl=false

# Config for Staging Hostname
iContentAccount.stage.enabled=true
iContentAccount.stage.SessionServiceURL=https://icontent-entitlement.lms.hr.cloud.sap/session/getSession
iContentAccount.stage.iContentAccountId=CompanyID
iContentAccount.stage.iContentAccountPrivateCertificateBase64=encryptedstring
iContentAccount.stage.iContentAccountName=Plateau iContent Backoffice Web Application
iContentAccount.stage.iContentAccountContactName=Content Services
iContentAccount.stage.iContentAccountContactEmailAddress=
iContentAccount.stage.ValidateLaunchUrl=false

# iContent TMS Instance designation for Staging
iContentAccount.stage.LMSClientSystem=StageID
iContentAccount.stage.InvocationUrlMask=https://company-stage.lms.hr.cloud.sap/learning/
iContentAccount.stage.LMSUrlMask=https://company-stage.lms.hr.cloud.sap/learning/

Scenario 4 - LMS and iContent SFTP server belongs to different DCs

Please ensure you are using iContent server which is of same DC as LMS DC.

lms icontent, content, alt launch error, alt=Successfactors, pcm, setup , KBA , LOD-SF-LMS-PCM , iContent , LOD-SF-LMS , Learning Management System , Problem