2098967 - What triggers notifications for a support incident/case? - SAP ONE Support Launchpad / SAP for Me

Symptom

When is an email sent about a support incident/case
When is a SMS sent about an incident or a customer case
What causes a text message for an incident or a customer case
What causes an e-mail to be generated for a support incident/case
In which cases do customers receive a notification for incidents/cases

Environment

SAP ONE Support Launchpad
SAP for Me

Keywords

Email Benachrichtigung, Incident Wizard, Email Notification , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-FORME , SAP for Me , How To

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