SAP Knowledge Base Article - Preview

2098967 - What triggers notifications for a support incident/case? - SAP ONE Support Launchpad / SAP for Me


  • When is an email sent about a support incident/case
  • When is a SMS sent about an incident or a customer case
  • What causes a text message for an incident or a customer case
  • What causes an e-mail to be generated for a support incident/case
  • In which cases do customers receive a notification for incidents/cases




Email Benachrichtigung, Incident Wizard, Email Notification , KBA , XX-SER-SAPSMP-IBX , Service Channel (Inbox) , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-FORME , SAP for Me , How To

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