Symptom
- When is an email sent about a case
- When is an SMS sent about a case
- What causes a text message for a customer case
- What causes an e-mail to be generated for a support case
- In which cases do customers receive a notification for cases
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Environment
Keywords
Email notification, Incident Wizard, Email Notification, Case Wizard, Notification of a message, reminder email for support case , KBA , XX-SER-FORME , SAP for Me , How To
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