SAP Knowledge Base Article - Preview

2098967 - What triggers notifications for a case? - SAP for Me

Symptom

  • When is an email sent about a case
  • When is an SMS sent about a case
  • What causes a text message for a customer case
  • What causes an e-mail to be generated for a support case
  • In which cases do customers receive a notification for cases


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Environment

SAP for Me

Keywords

Email notification, Incident Wizard, Email Notification, Case Wizard, Notification of a message, reminder email for support case , KBA , XX-SER-FORME , SAP for Me , How To

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