SAP Knowledge Base Article - Preview

2099039 - Unable to test mailforms for Service Request.


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  • In CRM7.0 EhP3 it is no longer feasable to test mailforms for service request as attribute SRVREQ_ID is no longer available. The attribute was available in SAP CRM 7.0 Ehp1.
  • The 'Service Request ID' field has disappeared from the 'Test & Send Preview' for Mail Forms after an upgrade.
  • The 'Service Request ID' field is not presented from the 'Test & Send Preview' for Mail Forms.




SAP Customer Relationship Management 7.0 EhP3 or above


SAP enhancement package 3 for SAP CRM 7.0


Service Request ID, Service Request Attribute, Mail Form , KBA , CRM-MKT-ML , Direct Mailing , Problem

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