SAP Knowledge Base Article - Preview

2100078 - How to report efficiently a problem to SAP Product Support?

Symptom

  • There was an error or something unexpected occurred in your SAP ERP system.
  • You can’t find an explanation or solution on your own.
  • You plan to get help from SAP Support by creating a case on SAP for Me (previously called SAP ONE Support Launchpad, SAP Service Marketplace).
  • You can recreate the error by following the same steps that initially caused the problem.


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Environment

  • SAP ONE Support Launchpad
  • SAP for Me
  • Sales and Distribution (SD)
  • Logistics Execution (LE)
  • Billing Processing (BIL)
  • Version independent information
  • SAP R/3
  • SAP ERP
  • SAP S/4HANA

Product

SAP ERP Central Component all versions ; SAP ERP all versions ; SAP S/4HANA all versions

Keywords

billing, shipping, sales and distribution, perfect incident, SAP case , KBA , SD-SLS-SO , Sales Orders , LE-SHP-DL , Delivery Processing , SD-BIL-IV , Processing Billing Documents , SD-SLS-GF , Basic Functions , Problem

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