2100458 - When you Search for the Ticket Category Fields in the Advanced Filter Screen via the value help, the Chosen Value Returns Only the ID and not the Description.

Symptom

When you search for the Ticket Category fields in the advanced filter screen via the value help, the chosen value returns only the ID and not the description.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket; Service Category ID; , KBA , LOD-CRM-SRP , Service Request Processing , How To

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