- When accessing the Learning admin side via BizX, the single sign-on fails and the login to Learning is displayed with an incorrect username or password error message.
- This happens even when you have the correct permissions for Learning on the BizX side.
SAP SuccessFactors Learning
Reproducing the Issue
- Access the system via BizX >
- Go to Admin Center >
- Select Learning >
- Learning Administration.
The reason for this is due to not having a related Learning admin account with the Learning user account or not having the Learning admin ID at all in the Learning side.
Please, add a related Learning user account to the Learning admin one as per the SAP Help "Administrator Management Summary Fields". If you do not have a Learning admin account, then please create one as per the KBA 2103344.
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