SAP Knowledge Base Article - Public

2100627 - Learning admin login via BizX not working


  • When accessing the Learning admin side via BizX, the single sign-on fails and the login to Learning is displayed with an incorrect username or password error message.
  • This happens even when you have the correct permissions for Learning on the BizX side.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the system via BizX >
  2. Go to Admin Center >
  3. Select Learning >
  4. Learning Administration.


The reason for this is due to not having a related Learning admin account with the Learning user account or not having the Learning admin ID at all in the Learning side.


Please, add a related Learning user account to the Learning admin one as per the SAP Help "Administrator Management Summary Fields". If you do not have a Learning admin account, then please create one as per the KBA 2103344.

See Also

Administrator Management Summary Fields

2103344 - How to create an Administrator in Learning Administration


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SAP SuccessFactors Learning all versions