Symptom
- When accessing the Learning admin side via BizX, the single sign-on fails and the login to Learning is displayed with an incorrect username or password error message.
- This happens even when you have the correct permissions for Learning on the BizX side.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access the system via BizX >
- Go to Admin Center >
- Select Learning >
- Learning Administration.
Cause
The reason for this is due to not having a related Learning admin account with the Learning user account or not having the Learning admin ID at all in the Learning side.
Resolution
Please, add a related Learning user account to the Learning admin one as per the SAP Help "Administrator Management Summary Fields". If you do not have a Learning admin account, then please create one as per the KBA 2103344.
See Also
Administrator Management Summary Fields
2103344 - How to create an Administrator in Learning Administration
Keywords
sso, integration, logon, login, bizx, learning, admin, work, error, message, single, sign, on , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem