SAP Knowledge Base Article - Public

2100627 - Learning admin login via BizX not working

Symptom

  • When accessing the Learning admin side via BizX, the single sign-on fails and the login to Learning is displayed with an incorrect username or password error message.
  • This happens even when you have the correct permissions for Learning on the BizX side.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the system via BizX >
  2. Go to Admin Center >
  3. Select Learning >
  4. Learning Administration.

Cause

The reason for this is due to not having a related Learning admin account with the Learning user account or not having the Learning admin ID at all in the Learning side.

Resolution

Please, add a related Learning user account to the Learning admin one as per the SAP Help "Administrator Management Summary Fields". If you do not have a Learning admin account, then please create one as per the KBA 2103344.

See Also

Administrator Management Summary Fields

2103344 - How to create an Administrator in Learning Administration

Keywords

sso, integration, logon, login, bizx, learning, admin, work, error, message, single, sign, on , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

Product

SAP SuccessFactors Learning all versions