SAP Knowledge Base Article - Public

2101076 - Tiles not coming up while adding to Custom Dashboard


This Article describes what to do when you are unable to Add Custom or Standard Tiles to a Custom Dashboard while creating it.

The tile is not showing up while creating Custom Dashboard. “Loading” message getting displayed after clicking Add Tile.


  • SuccessFactors HCM Core
  • Dashboards
  • Reporting and Analytics

Reproducing the Issue

When a user is trying to create a Custom Dashboard he/she is not able to add the Custom Tiles created under:

  1. Manage Dashboards > Manage Standard Dashboards and Youcalc Files or the Standard tiles added from Success Store.
  2. After clicking on Build Tiles option user just get a “Loading” message and nothing comes up.

      issue 2.png


Custom Tiles created are not enabled.


To solve the issue the custom tile must be enabled as described below:

  1. Base path: Admin Tools -> Reporting -> Manage Dashboards
  2. Go to “Manage Standard Dashboards and Youcalc Files” and check if Tile is present in the List or not. If not then add Standard Tile from Success Store or Builld a Custom Tile from “Manage Standard Dashboards and Youcalc Files” section.
  3. Go to  Manage Standard Dashboards and Youcalc Files.
  4. Click on Take Action drop down and see if it is showing “Enable” as first option.
  5. If yes, It means the Tile is not enabled and will not come up while adding Tile to a Dashboard.
  6. Click on Enable and after doing that try adding the tile again to the Dashboard.


  1. Tile will now show up in the List.

         admin 2.png



YouCalc, Dashboard, Tiles, custom tiles , KBA , sf wfp_a , sf analytics , LOD-SF-ANA-DSH , YouCalc Dashboards and Tiles (Dashboards 2.0) , Problem


SAP SuccessFactors HCM Core all versions