SAP Knowledge Base Article - Public

2101297 - OAuth2AccessDeniedException: Error Requesting Access Token When Recording Learning


  • E-Signature is enabled in LMS
  • In an integrated instance, java errors are encountered when recording learning using Electronic signature

Please report the following error to your system administrator: Error requesting access token. at com.plateau.tms.oauth2.consumer.impl.SFTokenServerClientCredentialsProfile.retrieveToken( Caused by: org.springframework.web.client.HttpClientErrorException: 403 Forbidden at org.springframework.web.client.DefaultResponseErrorHandler.handleError(


StackTrace is Error requesting access token. at com.plateausystems.elms.framework.oauth2.consumer.impl.SFTokenServerClientCredentialsProfile.retrieveToken(
at com.plateausystems.elms.framework.oauth2.consumer.impl.SFTokenServerClientCredentialsProfile.obtainNewAccessToken(

Caused by: org.springframework.web.client.ResourceAccessException: I/O error: sf-rest-api-server; nested exception is sf-rest-api-server


SAP SuccessFactors Learning Management System


There is a mismatch between LMS User ID, Admin ID and BizX ID or the LMS user id is mapped to a different LMS admin id.


Please make sure that the LMS User ID, Admin ID and BizX ID are all the same.

Example: Suppose BizX id is AdminSF, LMS User ID and LMS Admin should be AdminSF

Note: If issue still occurs, support team may open an internal ticket with the Operations Team to clear cache memory.


SF, Success Factors, LMS, learning, COSD-11078, COSD-28426, COSD-25092,  electronic signature error, token request, ResourceAccessException, API
, KBA , sf lms , sf learning legacy , LOD-SF-LMS-ESG , E-Signature , How To


SAP SuccessFactors Learning all versions