2101819 - Removing alternate manager in the Learning side using the User Connector - SF (mass) or via the UI (manually)

When the Alternate Manager is removed in the SAP SuccessFactors Employee Profile, the data in the alternate manager field (or any column in the SAP SuccessFactors side which is mapped to the Learning Alternate Manager) is not getting removed to the Learning side.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Successfactors Learning

1. Run the User Connector - SF for which the input file has no value in ALT_SUPER column >
2. Check the user record and see that the alternative manager is not removed.

• When the alternate manager is removed from the SAP SuccessFactors side, the data file which is generated to push the data to Learning contains a null in the alternate manager field.
  
  
• The value is not getting updated in the Learning side when the connector runs because the connector will not override the preexisting value with a null value (even with the Update on Null option enabled).
  
  

To check the Alternate Manager associated with a user:

1. Access the User Profile >
2. Click Actions >
3. Assign alternate managers.

To manually (and individually) remove an alternate manager from a user, click the little "X" button.

To remove the Alternate Manager via the Connector, use the field in the data feed file "Remove alternate manager" (REMOVE_Alt_SUPER in the database):

• Populate the field with the ID of the alternate manager to be removed.
• To ensure the removal happens, confirm the mapping is correct in System admin->Configuration->System Configuration-> Connector > 
  
• The mapping of the SFUSER field must be:
  
  • sfuser.field.mapping.data.REMOVE_ALT_SUPER1= REMOVE_ALT_SUPER1
  • sfuser.field.mapping.data.REMOVE_ALT_SUPER2= REMOVE_ALT_SUPER2
  • sfuser.field.mapping.data.REMOVE_ALT_SUPER3= REMOVE_ALT_SUPER3

Note: There are 3 alt super fields in the LMS so there are 3 remove manager supported through the UI or the User Connector - SF.

Note: SF user connector will not apply these changes to inactive users unless the users are made active. To remove alternate supervisors, the users must be activated and can then be deactivated after the supervisors are removed.

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