SAP Knowledge Base Article - Public

2101819 - Removing Alternate Supervisor on the LMS side through Connector


When the Alternate Supervisor is removed on the SuccessFactors Employee Profile, the data in the alternate supervisor field (or any column in the SuccessFactors side which is mapped to the LMS Alternate Supervisor) is not getting removed on the LMS side

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Run User-SF Connector for which the input file has no value in ALT_SUPER column
  2. Check the user record and see that the alternative supervisor is not removed


  • When alternate supervisor is removed from the SuccessFactors side, the data file which is generated to push the data in the LMS contains a null in the alternate supervisor field
  • The value is not getting updated on the LMS side when the connector runs because the Connector will not override the preexisting value with a null value


Image 1: Manage Alternate supervisor link


Image 2: Showing Alt Supervisor list for a user.


To remove the Alternate Supervisor via Connect, use the field in the data feed file Remove alternate supervisor (aka. REMOVE_Alt_SUPER in the database):

  • Populate the field with the ID of the alternate supervisor to be removed
  • To ensure removal happens, verify that the mapping is correct in System admin->Configuration->System Configuration-> Connector
  • The mapping of the SFUSER field must be:
  • Note: there are 3 alt super fields in the LMS so there are 3 remove supervisor supported through UI or User-SF connector

See Also

2169281 - How to Associate More Than Three Alternate Supervisors to a User
2160411 - How to add Alternate Supervisors in LMS
2297500 - Trying to Remove Alternate Supervisors in LMS with SF User Connector
2275831 - SF User Connector and User Connector standard behaviour regarding HRBP


SAP Sf Learning lms remove removing alternate supervisor managers hrbp matrix manager temp alt user connector user-sf sfuser , KBA , sf lms , sf learning legacy , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors HXM Core all versions