2103760 - Emails Sent to Candidates are getting blocked - Sender Policy Framework ISSUE - Recruiting Management

• Candidates using some specific Email Provider does not get some emails from SF.
• Why does this happen? What can be done?

SAP SuccessFactors Recruiting Management

• It can happen that some specific Email Providers, used by some candidates, consider the email from SuccessFactors as spam because the discrepancy between the Email Domain and Server Domain.
• Then the emails does not arrive to the candidate as the Email Server blocked them.
• The validation system responsible for this issue is called Sender Policy Framework (SPF)
• Unfortunately SuccessFactors can not control this problem as this is not happening from our side.
• The issue can only be solved by the Email Server Provider involved.
• We can suggest contacting them, provide some email as example asking to make some action in order to don’t block these kind of emails.

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