2103882 - Dunning Run Does Not Create Dunning Proposals With The Next Dunning Level

You created a dunning proposal for customer invoice ABC with dunning level 1.
After executing the dunning run next time you expect that a dunning proposal with dunning level 2 will be created for customer invoice ABC, but the customer invoice is still on dunning level 1 and no new dunning proposal has been created.

ABC means the customer invoice ID.

SAP Business ByDesign

1. Open the Receivables work center.
2. Go to the Dunning view.
3. Show Dunning Proposals in Status In Preparation.
4. There is no Dunning Proposal with Dunning Level 2 in Status In Preparation for Customer Invoice ABC.

The system behavior is in accordance with the dunning levels which have been maintained in Business Configuration work center, as follows:

1. Open the Business Configuration work center.
2. Search and open the activity Dunning Strategies and click Edit dunning strategies.
3. Select the respective Dunning Strategy.
4. Navigate to the tab Assigned Business Transactions to Be Dunned.
5. In the column Dunning Interval (In days) you can see the number of days which have been maintained between Dunning Levels.

A dunning proposal with dunning level 2 will be created when you execute a dunning run after the number of days which have been maintained between dunning level 1 and dunning level 2.

Alternatively you can change the dunning intervals to create shorter dunning periods.

dunning strategy; dunning levels; dunning step; dunning interval , KBA , SRD-FIN-ACR , Receivables , How To