Symptom
Manually emails sent are being received from a “default” email address.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Recruiting Management
Resolution
- In recruiting module, is possible to set a configuration in Recruiting Settings to set up a default email address return for system-generated emails. But sometimes, users are receiving emails notifications with a default email address even when the email was manually sent, or with a different email address than the one in Recruiting Settings.
- This can be caused due a companywide configuration, called “Single Sender”. Once it is configured, all emails sent through Successfactors will follow the setting.
Configuration:
- In Admin Center > Manage Email Notifications, this setting can be enabled/disabled/configured:
Please, be aware that enable or disable this configuration will affect all modules for the company.
Keywords
single sender, notifications, default, system, email , KBA , sf recruiting , LOD-SF-RCM-EML , Recruiting Emails and Notifications , How To
Product
SAP SuccessFactors HCM Core all versions