SAP Knowledge Base Article - Preview

2104085 - Exporting of certain directory group fails in nullpointer exception


  • Some of the user groups can not be exported in System Configurator, and it fails in NullPointerException.
  • SC logs captures the followings entries:
    • WRN> Data received:
    • ERR> (io.ExportBase doImportExport) Export Directory failedjava.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.NullPointerException Caused by: java.lang.NullPointerException
    • INF> (io.ImportExportBase echo) NullPointerException: null
    • ERR> java.lang.RuntimeException:java.lang.RuntimeException:java.lang.RuntimeException: java.lang.NullPointerException java.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.RuntimeException:

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SAP Contact Center 7.0


SAP Contact Center, on-premise edition 7.0


KBA , CRM-CCI , Contact Center Infrastructure , Problem

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