Symptom
- Some of the user groups can not be exported in System Configurator, and it fails in NullPointerException.
- SC logs captures the followings entries:
- WRN> Data received:
- ERR> (io.ExportBase doImportExport) Export Directory failedjava.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.NullPointerException Caused by: java.lang.NullPointerException
- INF> (io.ImportExportBase echo) NullPointerException: null
- ERR> java.lang.RuntimeException:java.lang.RuntimeException:java.lang.RuntimeException: java.lang.NullPointerException java.lang.RuntimeException: java.lang.RuntimeException:java.lang.NullPointerException Caused by: java.lang.RuntimeException: java.lang.RuntimeException:
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition 7.0
Keywords
KBA , CRM-CCI , Contact Center Infrastructure , Problem
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