Symptom
Using the following URL gives an error when trying to open an instance generated for that particular value for the prompts
http://server:8080/OpenDocument/opendoc/openDocument.jsp?iDocID=XXXXX&sIDType=CUID&sInstance=Param&lsSCity=Boston
The error displayed is: "An error has occurred: Cannot find a document instance matching your prompt values"
However, verifying the instances shows that there is an instance for the City Boston
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Environment
SAP BusinessObjects Enterprise XI 3.1 SP7
Product
Keywords
KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem
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