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SAP Knowledge Base Article - PreviewSymptom
You face a problem using the CRM IC communication channel (chat, telephony, E-Mail) and you want to identify the root cause of the issue.
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Environment
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SAP Customer Relationship Management 7.0
- SAP enhancement package for SAP CRM, version for SAP HANA
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SAP enhancement package for SAP CRM
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
ICI partner version 3.07 Avaya Genesys certified AMC Connector b+s Bucher Suter ININ Interactive Intelligence Enghouse EI Huawei eSpace Mitel YouCon LinkThat Cube OpenScape Unify samwin Symbee EMC Checklink COMSYS ccConn AES2SPP BAPI , KBA , CRM-IC-CHA , Communication Channels , CRM-IC-CHA-EMA , E-Mail Integration , CRM-IC-CHA-CHT , Chat Integration , CRM-IC-CHA-TEL , Telephony Integration , How To
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