SAP Knowledge Base Article - Preview

2109267 - BOE XI 3.x - "Error 500:NoClassDefFoundError" when accessing the CMC after upgrading to BO XI 3.1 SP7

Symptom

  • Unable to access the Central Management Console (CMC) after upgrading to BO XI 3.1 SP7
  • The Infoview is working fine
  • Error message when accessing the CMC :

            Error 500: java.lang.NoClassDefFoundError: com.businessobjects.webutil.jsf.controls.Util (initialization failure)


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Environment

  • SAP BusinessObjects Enterprise XI 3.1  Service Pack 7
  • Windows 2008 Release 2 - 64 bits
  • IBM Webpshere 7.0.0.33

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

NoClassDefFoundError, websphere, lib, cmc, sp7, upgrade, 3.1 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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