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SAP Knowledge Base Article - PreviewSymptom
Agents are getting calls allocated to them even when they are already working on an active e-mail.
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Environment
SAP Contact Center 7.0 and up
Product
SAP Business Communications Management 6.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
Orrive email, e-mail queue, prs , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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