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SAP Knowledge Base Article - PreviewSymptom
Checking the reports, you noticed the column WeekOf YearName is wrong as seen in the below screenshot:
The "WeekOfYearName" is the ordinal number of the week when a new task is registered. For example: 01. week of year is the same as 2015-01; not 20. week of the year as shown above.
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Environment
- SAP Business Communcation Management Support Pack 7.0.6
- SAP Business Communcation Management Support Pack 7.0.6.100
- SAP Contact Center Support Pack 7.0.7
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, WeekOfYear, wrong values , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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