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SAP Knowledge Base Article - PreviewSymptom
You are in CDT and run a directory search for an agent you know exists in the system; however, the CDT (Communication Desktop Terminal) does not return any hits.
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Environment
- SAP Business Communication Management 7
- SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
Business Communication Management, CCtr, SCC, CCI, CRM-CCI , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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