Symptom
The user is unable to see the Live Activity facet in the right pane.
Environment
SAP Cloud for Customer core applications
Reproducing the Issue
- Log on to the system using a specific user.
- Navigate to the right pane.
- Observe that the Live Activity facet is missing.
Cause
The scoping element “Do you record phone calls under the Account and Activity Management” is not enabled in the system.
Resolution
- Go to the Business Configuration work center.
- Navigate to the Implementation Projects view.
- Select and open Edit Project Scope.
- Go to the Questions tab.
- Expand the Sales scoping element.
- Select Account and Activity Management.
- Navigate to Activity Management.
- In the Business Options section, enable the activity type “Do you record phone calls?”
Note: - Changes in scoping may take some time to be reflected in the system and may require logging off and logging back on.
Keywords
Live Activity, Right Pane, User, Sales, Account, Activity Management, Phone Calls , KBA , SRD-CC-FED , Feeds , How To
Product
SAP Cloud for Customer core applications all versions
SAP Knowledge Base Article - Public