SAP Knowledge Base Article - Public

2122078 - Live Activity Missing From The Right Pane

Symptom

The user is unable to see the Live Activity facet in the right pane.

 

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Log on to the system using a specific user.
  2. Navigate to the right pane.
  3. Observe that the Live Activity facet is missing.

Cause

The scoping element “Do you record phone calls under the Account and Activity Management” is not enabled in the system.

Resolution

  1. Go to the Business Configuration work center.
  2. Navigate to the Implementation Projects view.
  3. Select and open Edit Project Scope.
  4. Go to the Questions tab.
  5. Expand the Sales scoping element.
  6. Select Account and Activity Management.
  7. Navigate to Activity Management.
  8. In the Business Options section, enable the activity type “Do you record phone calls?”

    Note: - Changes in scoping may take some time to be reflected in the system and may require logging off and logging back on.
 

Keywords

Live Activity, Right Pane, User, Sales, Account, Activity Management, Phone Calls , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer core applications all versions