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SAP Knowledge Base Article - PreviewSymptom
- Status field is disabled
- Status field is greyed out
- How to enable status field edit
- Key user cannot add text reply
- User cannot change the status field
- SOLMANREQU business role does not offer "Add Text" option
- CRM_TXT_ID and B_USERSTAT authorization objects exist for user
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Environment
SAP Solution Manager 7.10 SP05 and later versions
Product
SAP Solution Manager all versions
Keywords
End user, zsolmanrequ, ITSM, cases, messages, message, case, grayed, disabled, text box, Send Reply , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem
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