SAP Knowledge Base Article - Preview

2123437 - inbound call: CX_BCB_EXCEPTION message: Other characters than '+1234567890' in phone number

Symptom

ICI trace shows:

CX_BCB_EXCEPTION Message class:5 message number:2
message:(Other characters than '+1234567890' in phone number)

CX_BCB_EXCEPTION.jpg


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Environment

  • SAP Customer Relationship Management 7.0 and higher
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Telephony, ICI, ANI, identification, inbound, canonical, format, special character, + plus sign incorrect error 1234567890 +1234567890 123456789 , KBA , CRM-IC-CHA-TEL , Telephony Integration , How To

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