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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- There is a high volume of Callback Request (CBR) during a system outage
- Business has requested these CBR be removed due to perfermance/capacity issues
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Environment
- SAP Business Communication Management 7
- SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CRM, Business Communication Management, ContactCenter, Integration, Telephony, ICI, CCI, CCtr, Contact, Callbacks, Call Back Request, CBR, Delete, Remove, Handle , KBA , CRM-CCI , Contact Center Infrastructure , How To
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