SAP Knowledge Base Article - Preview

2123776 - How to manually remove unwanted call back requests from the call back queue(s)


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • There is a high volume of Callback Request (CBR) during a system outage
  • Business has requested these CBR be removed due to perfermance/capacity issues



  • SAP Business Communication Management 7
  • SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


CRM, Business Communication Management, ContactCenter, Integration, Telephony, ICI, CCI, CCtr, Contact, Callbacks, Call Back Request, CBR, Delete, Remove, Handle , KBA , CRM-CCI , Contact Center Infrastructure , How To

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