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SAP Knowledge Base Article - PreviewSymptom
There is the need for a screen sharing tool to trouble shoot an issue on a customer system.
It needs clarification which screen sharing tool is allowed by SAP internal standards (Security, Data Protection).
It lists all screen sharing products that are approved by SAP Security to trouble shoot issues on customer systems.
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Environment
This Screen Sharing Guide is valid for all SAP products and acquisitions which are already within the SAP Corporate Network.
SAP strongly recommends using the Screen Sharing tools and solutions they provide, before exploring any alternatives mentioned in point 4b below. Full details on SAP Screen Sharing solutions and other SAP Support Remote Connectivity solutions can be found on the SAP Support Portal here.
Keywords
KBA , skype , citrix , netviewer , logmein , saprouter , goto assist , rst , sharing , screen , screenshare , screensharing , msteams , 2252278 , XX-SER-NET-HTL , Problems with remote access from SAP to Customer system , How To
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