2124755 - Unable to Launch Lumira Desktop due to Java Access Bridge Issue

• When launching Lumira Desktop, the following error message pops up:
  
  Failed to create the Java Virtual Machine
  or
  An error has occurred. See the log file...
  
   or
  
  
• In Lumira Desktop log file under C:\Program Files\SAP Lumira\Desktop\configuration\, the following entries are logged:
• !MESSAGE Application error
  !STACK 1
  java.lang.NoClassDefFoundError: javax/swing/UIManager : cannot initialize class because prior initialization attempt failed
  at javax.swing.JPanel.updateUI(JPanel.java:126)
  at javax.swing.JPanel.<init>(JPanel.java:86)
  at javax.swing.JPanel.<init>(JPanel.java:109)
  ...
  Caused by: java.awt.AWTError: Assistive Technology not found: com.sun.java.accessibility.AccessBridge
  at java.awt.Toolkit.loadAssistiveTechnologies(Toolkit.java:808)
  at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:894)
  at javax.swing.UIManager.<clinit>(UIManager.java:377)
  ...

• SAP Lumira Desktop, version 1.22 or 1.23
• Windows 7 Operating System (32 or 64-bit)

1. Launch Lumira Desktop
2. Error message pops up

The Java Access Bridge is enabled in Control Panel -> Ease of Access Center -> Use a computer without a display -> Other programs installed.

However, Lumira comes with its own JRE environment which does not contain the Java Access Bridge libraries. Hence, the application is unable to be launched.

• There are three possible solutions.
• The recommended solution would be to disable the Java Access bridge, circled in red, then reboot the computer.

• If unable to disable the Java access bridge you can follow these steps to install Java Access Bridge libraries to Lumira Desktop's JRE:

1. Download Java Access Bridge 2.0.2 (accessbridge-2_0_2-fcs-bin-b06.zip) from Oracle website: http://www.oracle.com/technetwork/articles/javase/index-jsp-136191.html
2. Extract the zip file, and open the folder "accessbridge2_0_2"
3. Make a copy of the following files to a separate folder

If you are using 64-bit Lumira Desktop:

access-bridge-64.jar
accessibility.properties
jaccess.jar
JavaAccessBridge-64.dll
JAWTAccessBridge-64.dll
WindowsAccessBridge-64.dll

If you are using 32-bit Lumira Desktop:

access-bridge-32.jar
accessibility.properties
jaccess.jar
JavaAccessBridge-32.dll
JAWTAccessBridge-32.dll
WindowsAccessBridge-32.dll

Now, move these files to their destinations accordingly:

• The third method is to point Lumira Desktop to use your Java Virtual Machine:

1. Edit C:\Program Files\SAP Lumira\Desktop\SAPLumira.ini in notepad or other text editor
2. At the very top of the file add these lines (note they should be two separate lines):

-vm

C:\Program Files\Java\jre1.8.0_31\bin

1. The path most likely will be different depending on the install and version of Java you have.
2. Save the file and start Lumira.

Important Note: On install of a patch the second and third method will be overwritten with new files and will need to be done again.

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