SAP Knowledge Base Article - Preview

2125444 - How to disable default prompt while redirecting the call to next configured destination

Symptom

  • During a call re-direction, default prompts are played like... " Connecting your Call, please wait without hanging up, your call will be answered as soon as possible.... please stay on the line you are being connected".
  • You would like for this prompt to not be played.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition all versions ; SAP enhancement package 3 for SAP NetWeaver 7.0

Keywords

Business Communication Management, CCtr, SCC, CCI, CRM-CCI, prompt, Divert, transfer, internal transfer , KBA , bcm , sc , replacing a prompt , disable prompt , CRM-CCI , Contact Center Infrastructure , Problem

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