Symptom
You get the error message 'Business transaction for accounting of Customer Invoice XYZ contains errors that must be resolved before Customer Invoice XYZ can be reversed in accounting' (where XYZ represents the document ID)
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to the Customer Invoicing Work center.
- Go to the Invoice Documents subview.
- Find Invoice ID XYZ.
- Choose Edit button.
- Choose View All Option.
- Navigate to the Document Flow.
- Open the Business Transaction.
A new page will be opened, showing the message 'Business transaction for accounting of Customer Invoice XYZ contains errors that must be resolved before Customer Invoice XYZ can be reversed in accounting'.
The stuck cancellation invoice ABC can also be found in the Unposted Source Documents view in the General Ledger Work Center (ABC represents the Cancellation Invoice ID).
Cause
The original Invoice showed one or more error messages.
In order to post the cancellation document ABC successfully into accounting without referring to the unsolved old error messages in the original invoice XYZ you have to reverse and post the original document again.
Resolution
- Go to the General Ledger work center.
- Go to the Source Documents sub view.
- Select the Customer Invoice XYZ.
- Click Actions and then View Business Transaction.
- Click Reverse and Repost.
- Go to the Unposted Source Documents subview again and select the Cancellation Customer Invoice ABC.
- Click Post.
The document will be posted without any error messages and all the relevant tasks will be cleared.
Keywords
Kundenrechnung, Geschäftsvorfall, Fehlermeldung , KBA , AP-SLO , Sales Order Processing , Problem
SAP Knowledge Base Article - Public