SAP Knowledge Base Article - Preview

2127029 - Error: 'Cannot obtain error message from server.' when refreshing a report based on Salesforce in Crystal Reports

Symptom

  • Error: Database Connector Error: 'Cannot obtain error message from server.'
  • No data returned on a report based on a Salesforce.com connection.
  • When refreshing a report based on Salesforce.com Stored Procedure or tables in Crystal Reports, it fails with the errors:
      
      "Failed to retreive data from the database"
         
       Sforce - Error - 01.png
       
        
      "Database Connector Error: 'Cannot obtain error message from server.' "
       
        Sforce - Error - 02.png
         
               
  • Note: Images and data in this SAP Knowledge Base Article is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
        
  • Salesforce.com

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016

Keywords

CR2013, SFDotCom, SFDC reports, SProc, Simba , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

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