Symptom
The due date is not filled as expected for OneOrder inbox items. The due date 12/31/9999 that is shown in the agent inbox differs from the due date in the application view.
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Environment
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP CRM
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management all versions ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
GET_DUE_ON, GET_DUE_BY , KBA , CRM-IC-UNI , Agent Inbox , CRM-IC-EMS , E-Mail Response Management System , Problem
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