SAP Knowledge Base Article - Public

2130718 - Default Printer Tray or Custom Paper size not selected when printing from Crystal Report Designer or .NET SDK application


When printing from the Crystal Report Designer or a .NET SDk application the default printer tray is not being selected.

Or when using the Print button in a Visual Studio .NET Desktop application the Viewers print button also selects the wrong custom paper size.



  • Crystal Report Designer
  • Crystal Reports for Visual Studio

Reproducing the Issue

  1. Define a specific paper tray for your printer, example Tray 2.
  2. Add another printer of the same name and set it's default paper tray to Tray 1
  3. Open a report and select one of the above Printers, the Paper tray in the Printer Setup UI defaults to "Automatically Select"

The report should be selecting the default tray as defined by the printer.


This issue has been reported to our Developers and a fix should be in the next versions of Crystal Reports 2008, 2011 and 2013 as well as Service Pack 14 for CR for Visual Studio.


Crystal Report Designer, Crystal Report for Visual Studio, Paper Tray, default paper tray , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports, developer version for Microsoft Visual Studio ; SAP Crystal Reports, version for Visual Studio .NET 2008