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2131031 - Error: "The action cannot be performed" and "An error occurred while calling ‘getSessionInfosEX’ API" are thrown when trying to refresh a webi report

Symptom

  • While opening or refreshing an existing report based on ".unx" universe, error "The action cannot be performed" is thrown.
  • While creating a new report based on .UNX universe, error "An error occurred while calling ‘getSessionInfosEX’ API (Error: ERR_WIS_30270)" is thrown.
  • The following error can be found in trace log of Web Intelligence Processing Server:
    "**ERROR:cdzContext:All the servers with CMS <CMS name>:6400, cluster @<cluster name>:6400, kind pjs which host service DSLBridge, are down or disabled [cdzContext.cpp;1192]"


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Environment

  • SAP BusinessObjects Business Intelligence platform 2025.
  • SAP BusinessObjects Business Intelligence platform 4.x.
  • Web Intelligence (WebI).
  • BI LaunchPad.

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

webi, getSessionInfosEX, getSessionInfosEX 30270, "calling ‘getSessionInfosEX’ API", ERR_WIS_30270, WIS 30270, 30270, "The action cannot be performed", WIS 30650, 30650, "Error: INF", unx, .unx, aps, DSLBridge, DSL BridgeK , KBA , BI-RA-WBI-BE , Back End/Server , BI-RA-WBI , Web Intelligence , How To

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