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SAP Knowledge Base Article - PreviewSymptom
You have configured the ERMS push in CRM and the ERMS e-mails gets alerted in CDT (Communication Desktop Termina) in the SAP Contact Center; but these e-mails are not getting alerted in CRM.
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Environment
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions
Keywords
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr, Email Response Service , KBA , video , gscnaeast_video , crm-bcm integration , action items , crm-contact center integration , action channel , action queues , erms push , e-mail alerts , CRM-CCI , Contact Center Infrastructure , CRM-IC-EMS , E-Mail Response Management System , Problem
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