SAP Knowledge Base Article - Public

2134078 - What determines the language in which the Welcome e-mail is sent?

Symptom

What determines the language in which the Welcome e-mail is sent?

Environment

SAP SuccessFactors HCM Suite

Resolution

The default language of the recipient will determine the language of the Welcome Notification.

One requirement: the e-mail template must be saved in the same language as the recipient’s default language.

Examples:

  • User A's default language is Polish. Therefore the welcome message will be in Polish. (In this case, the template was saved in the Polish language).
  • User B's default language is Dutch. He received the welcome message in English US. (In this case, the template was not saved in the Dutch language).

Note: To change the user locale see KBA 2475303 - Change Display Language

See Also

  •  SAP Help Portal - Locale Settings
  • As of 2H 2023 you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications

Keywords

Welcome e-mail, email language, recipient, default, language, LOD-SF-PLT-NOT, notification, locale, settings, reporting, monitor, change language, display , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM Suite all versions