Symptom
What determines the language in which the Welcome e-mail is sent?
Environment
SAP SuccessFactors HCM Suite
Resolution
The default language of the recipient will determine the language of the Welcome Notification.
One requirement: the e-mail template must be saved in the same language as the recipient’s default language.
Examples:
- User A's default language is Polish. Therefore the welcome message will be in Polish. (In this case, the template was saved in the Polish language).
- User B's default language is Dutch. He received the welcome message in English US. (In this case, the template was not saved in the Dutch language).
Note: To change the user locale see KBA 2475303 - Change Display Language
See Also
As of 2H 2023 you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications
Keywords
Welcome e-mail email language recipient default , KBA , LOD-SF-PLT-NOT , Email Notifications , How To