SAP Knowledge Base Article - Public

2134078 - What determines the language in which the Welcome e-mail is sent?

Symptom

What determines the language in which the Welcome e-mail is sent?

Environment

SAP SuccessFactors HCM Suite

Resolution

The default language of the recipient will determine the language of the Welcome Notification.

One requirement: the e-mail template must be saved in the same language as the recipient’s default language.

Examples:

  • User A's default language is Polish. Therefore the welcome message will be in Polish. (In this case, the template was saved in the Polish language).
  • User B's default language is Dutch. He received the welcome message in English US. (In this case, the template was not saved in the Dutch language).

Note: To change the user locale see KBA 2475303 - Change Display Language

See Also

 Locale Settings

As of 2H 2023 you can now monitor the delivery of email notifications using Stories in People Analytics. For more details see KBA 3387145 - Reporting on the delivery of System Email Notifications

Keywords

Welcome e-mail email language recipient default , KBA , LOD-SF-PLT-NOT , Email Notifications , How To

Product

SAP SuccessFactors HCM suite all versions