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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
- You have SAP Contact Center integrated with SAP C4C using the combination CDT/C4C CTI Client Adapter
- There are report's that the integration is not working as expected.
- Call can be seen in CDT but the call details are not present in the C4C interface.
Read more...
Environment
- SAP Contact Center 7.0
- SAP Contact Center, cloud edition
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, C4C, Integration, , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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