SAP Knowledge Base Article - Preview

2135510 - Error #2170 / FWM 01003 occurs and migrated dashboard document cannot be displayed when using SWF Loader or document download URL


  • Open a migrated dashboard document by using documentDownload URL on a new environment
  • Error #2170 occurs, the document cannot be displayed successfully
  • Error: Server <servername>:<port> not found or server may be down. (FWM 01003)
  • The document can be displayed when opening it by using OpenDocument URL



  • SAP BusinessObjects Business Intelligence Platform 4.0 SP10


SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform 4.1


Error #2170, FWM 01003, document download, dashboard, migrate, DocumentDownload, OpenDocument , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

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