SAP Knowledge Base Article - Public

2136484 - Driver error: "Invalid username, password, security token; or user locked out" when attempting to connect to Salesforce from Lumira


  • Fail to connect to Salesforce from Lumira
  • When attempting to connect to from SAP Lumira Desktop, it fails with the error:
    "Driver error: Invalid username, password, security token; or user locked out. ..."

    Lumira - SForce - 03.png 


  • SAP Lumira Desktop 1.x

Reproducing the Issue

  1. In SAP Lumira Desktop. 


  • As the error message indicate, it fails to connect to due to one of the following reasons:
    • Invalid username; or
    • Invalid password; or
    • Invalid or missing security token; or
    • The user is locked out; or
    • You are trying to connect to a Sandbox, which is not supported. ( For more information see the SAP Knolwedge Base Article 2044699 )


  • Verify if the user name and password are correct by login to the in a browser using the url:
    • If it fails,  then contact your Administrator to obtain a valid user name and password, or unlock the account.
    • If you can successfully login, then you just confirmed the user name and password are correct, and the user account is not locked. It will then mean you are missing or using incorrect token. To be able to successfully connect to, follow the steps below to set, or reset your Security Token.

      More Information regarding Salesforce Security Token:
      To connect to from outside your company’s trusted network using external application, like SAP Lumira Desktop, you use a security token to log in. A Security Token, is a case-sensitive generated key that you append at the end of your Salesforce User password when login from a client application like SAP Lumira Desktop.
  • To set, or reset the Salesforce Security Token in, follow the steps below:
    Note: The following steps are for product, and are added for your convenience only. If you have any questions on this subject, contact support, or search the support website.
    1. In a web browser, login to using your user account at:
    2. In, click the down arrow next to your name, and select "My Settings"
       A - SForce - Token - 01.png    

    3. In the left Pane, expand "Personal", and select "Reset My Security Token"
    4. In the "Reset My Security Token" page, click on "Reset Security Token"
       A - SForce - Token - 02.png 
    5. An email will be sent to your email account with the security token
      A - SForce - Token - 03.png   
    6. Login to your email, and copy the security token.
    7. When connecting to from an external application, like SAP Lumira Desktop, concatenate the password with the security token to login.
          For example:
           If your password = "mypassword"
           Your security token = "XXXXXXXXXX"
           You must enter "mypasswordXXXXXXXXXX" in place of your password


sales force log on logon , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem


SAP Lumira, desktop edition 1.0