2138269 - How to analyze problems when creating message using Help and Create Support Message

• Report an incident from managed system using top menu (Help and Create Support message). The message is successfully created in Solman but the text of the description does not appear in the text area.
• You work with ITSM Solution Manager and when you create a Support Message in a satellite system via top menu (Help -> Create Support Message), the error message Because of Error 513, no message was created in Support Desk System appears:

• Trying to create Incidents from a Managed System's SAP GUI Help Menu option "Create Support Message" gives error message "Customizing for feedback functions missing" (Error code BCOS 020).
• Trying to create Incidents from the Solution Manager System's SAP GUI Help Menu option "Create Support Message" gives error message "Customizing for feedback functions missing" (Error code BCOS 020).

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

• SAP Solution Manager 7.1
• SAP Solution Manager 7.2

Error 513, SAP Component, Support Message, SAP GUI, Help, Message no. B~005, BCOS005, no message was created, MM-PUR,  My incident Fiori app, RFC destination, does not exist, NONE, Eror 513, when try to create, SUP_STSUP_NOTIFICATION_CREATE,  BCOS_SEND_MSG, AIINSTALLATIONS, iBase, Entry, BACK RRC, BCOS_CUST. SLFN02
, KBA , csg_q , SV-SMG-SUP , Service Desk / Incident Management , SV-SMG-SUP-ISV , Service Desk for Software Partner , Problem